YOUR PET'S HEALTH AND WELFARE.  Whilst your pet is in my care its health and welfare are my primary concern. It will only ever be groomed according to his or hers tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorize me to seek emergency veterinary treatment.

Learn to Groom Your own dog: training day 

please note full payment upfront and this service is non refundable as we clear our diary for your days training so I lose money for that day. 

 

Puppy package  grooms:

we require full payment for the puppy package and its non refundable. All grooms must be completed before 6 months old. You can re schedule an appointment but we must have 48 hours notice. We can not be held responsible if your dog is not cooperative. 

GROOM FEEDBACK.  You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your pet's groom please let me know before you leave failing that if you are not happy after 24 hours please contact us and we will do our best to rectify any issues. If our insurance company have to be involved we always will ask for photos as well as a vets report to clarify any injuries. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.

PRICING

Starting prices are for pets:

• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)

• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)

 You can reasonably expect to pay more than the starting price for:

• Matted, poorly maintained &/or overgrown coats

• Pets which are difficult to manage or uncooperative during grooming

• Overweight pets or oversized for the breed standard

• Timid, anxious or nervous pets, which require frequent breaks & may need special handling

These costs more time, labor &/or product. The costs are passed on to you.

 If I am unable to complete a groom due to behavioral problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.

 

PHOTOGRAPHS.  Your pet may be photographed before, during or after its groom. Photographs may be used on Top Dog Groomers or other printed materials. Please let me know if you prefer you pet not to be photographed.

TIME KEEPING.  Please be punctual. I work by appointment only; the appointment slot allocated for your pet's groom has been booked at your request exclusively. we Charge £5 if we call and you do not collect our dog within the 15 min lee way.  I do not double book appointments; a no-show is lost income. I also offer a free appointment reminder; by text or phone. Just tell me your preference.

CANCELLING YOUR DOG'S APPOINTMENT

I respectfully request 48 hours’ notice if you need to cancel your pet's appointment. The slot can then be resold. VIP Grooms are paid in advance the 1st of every month. We require One months notice to cancel. Please email to topdoggroomers2021@gmail.com If you cancel your appointment within less than the required time 48 hours we will take 100%z Unfortunately we still have to pay staff who travel to us for the work ( self employed) we take the non refundable booking fee to protect their income and to stop last minute cancellations and no shows. When you sign up to the VIP grooms you agree to our terms and conditions. You can re schedule within one month of your cancellation date. If you secure online with your card you agreed to the charges this will come up before you put your details in. 

Anyone who is just paying a non refundable booking fee on VIP please note  this is held on account for the duration you wish to be registered with us. If you decide you want to change groomers or have found someone new then we ask for 4 weeks notice you can use the booking fee against the last groom... it is not refundable. 
If you fail to show or are late for any appointments 15mins or more without contact you will also lose the booking fee, no shows this will be used for the loss of the appointment. 

If you have no deposit and only have a used a card to secure if you fail to attend or no show the price of the full groom 100% will be charged

NO-SHOWS & LATE CANCELLATIONS (of less 48 hrs notice.  A fee of 100 % of your usual groom price will be levied for missed appointments and late cancellations. A non-refundable booking fee  of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above-mentioned fees, they are payable in full before booking your pet's next appointment or charged if you have a card held on account.

 

MAJOR SURGERY OR MINOR  - any surgery needs to be disclosed before the grooming takes place. We will ask for an email directly to my business email topdoggroomers2021@gmail.com it has to be addressed to us. Its is advise with the information this is  not a guarantee that we will groom the dog. We can not be held responsible for any charges by your vet for proof as a small business we need to protect ourselves. The welfare of your dog is more important than vanity and money. I always put your dogs safety first. If I feel it is not safe I will refuse. We will use our own judgement as to what is ok and what we can and can't accept. Due to insurance purposes unfortunately we have to follow their terms.

 NEGLECTED & MATTED COATS.  In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect, the Top Dog Groomers, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely shave off the coat.

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Emmi Pet Teeth Cleaning:

By booking an Emmi pet Teeth appointment, I understand that:

• The Emmi pet service is not a substitute for veterinary medical care or diagnosis

• Progress will depend on the dogs current dental health, previous dental cleaning and their behaviour.

• The process being carried out is using an ultrasonic toothbrush which has no movement or noise. Additional tools may be used if necessary to aid the process.

• There may be a small amount of blood from the gum line during and for a short time after the process where tartar/plaque has been lifted away from the tooth. This is completely normal.

• The groomer will stop the cleaning session if any of the following issues become apparent and I will seek veterinary attention if required.

• Loose or damaged teeth are found

• Abnormalities are found such as, but not limited to, tumours, ulcers, abscesses, oral warts, foreign bodies, injuries.

• The dogs behaviour shows aggression or excessive stress.

• I am not aware of any reason why the Emmipet Teeth service should not go ahead.

• Should the service have to be stopped then I will still pay the full fee.

EMMI-PET ULTRASONIC TEETH CLEANING

This method of dental cleaning is highly effective in removing mild tartar, improving gums, breath odour and overall oral health, Top Dog Groomers cannot guarantee the results, effectiveness, or suitability for individual pets due to varying external factors. If dogs become distressed or we discover anything likely to cause discomfort to your pet, we will discontinue immediately and inform you. The best approach to solve this will then be discussed with you.

Each pet will have its own tooth brush head that will not be used on another dog. This is purchased at the initial treatment and will be replaced after 10 treatments or sooner if required. Some pets may chew the brush head, if this is excessive it may need replacing sooner to maintain effectiveness. Brush heads will require replacing after 1 year regardless of number of times they have been used.

If we feel any teeth are loose or at risk of becoming loose when the tartar comes off we may request you get your pets’ teeth checked at your veterinarian before treatment. It is possible that the tartar build up will be too great and then a veterinary dental may be necessary initially and then follow up ultrasonic maintenance visits with us.

We cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments.

At Top Dog Groomers ultrasonic treatment is not a veterinary procedure and we cannot diagnose any problems with your dogs mouth. Please have any advisories checked by your veterinarian.

The effectiveness of the ultrasound teeth cleaning is based on frequency and that optimum oral health might only be achieved by keeping to the frequency recommended by Top dog groomers.

TOP DOG GROOMERS

Privacy & Data Protection Policy

Last updated: August 2026

Top Dog Groomers respects your privacy and is committed to protecting your personal information.

This privacy notice explains what information we may collect about you, why we need it, how we use and protect it, and your rights regarding your personal information.

1. Who We Are

Business: Top Dog Groomers
Location: Bishopstoke, near Eastleigh, Hampshire
Contact: [Topdoggroomers2021@gmail.com/ 07359833273]

Top Dog Groomers is responsible for the personal information we collect and use in connection with our services.

2. Information We May Collect

When you contact us, make an enquiry or book one of our services, we may collect information including:

• Your name

• Telephone number

• Email address

• Information you provide through our website or social-media pages

• Appointment and booking information

• Details about your dog, including name, breed, age, grooming requirements and relevant care information

• Records of previous appointments and services

• Messages and correspondence between you and Top Dog Groomers

• Photographs where appropriate

• Payment and transaction records

We only collect information that is reasonably necessary for operating our business and providing our services.

3. Why We Use Your Information

We may use your information to:

• Arrange and manage appointments

• Contact you regarding your booking

• Provide our grooming and related services

• Maintain appropriate customer and appointment records

• Respond to enquiries

• Process and maintain records of payments

• Deal with complaints or queries

• Meet our legal, accounting or regulatory obligations

• Protect our legitimate business interests

• Send marketing communications where we are legally permitted to do so

We will only process personal information where we have an appropriate lawful basis, such as performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where appropriate, or where you have given consent.

4. Photographs & Social Media

We regularly photograph dogs that visit Top Dog Groomers.

Photographs may be used, where appropriate permission has been obtained, for purposes including:

• Our website

• Facebook

• Instagram

• TikTok

• Google Business Profile

• Advertising and promotional materials

Customers can tell us if they do not want photographs of their dog used for promotional purposes.

Where we rely on consent, you can withdraw that consent for future use at any time by contacting us.

5. Marketing

We may occasionally tell customers about our services, availability, promotions or other relevant news where permitted by law.

Where consent is required for electronic marketing, you will be given a clear choice about whether you want to receive it.

You can ask us to stop sending marketing communications at any time.

6. Sharing Your Information

We do not sell your personal information.

We may use trusted third-party companies and services to help us operate our business, for example:

• Website and hosting providers

• Booking or appointment systems

• Payment providers

• Email or communication services

• Accounting or professional services

• Social-media platforms where applicable

We only share personal information where there is an appropriate reason for doing so.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

7. Keeping Your Information Secure

We take reasonable steps to protect customer information against loss, unauthorised access, alteration or disclosure.

Access to customer information is limited to people who have a legitimate business reason to access it.

8. How Long We Keep Your Information

We will not keep personal information for longer than we reasonably need it.

Different information may need to be retained for different periods depending on why it was collected and any legal, accounting, insurance or business requirements that apply.

When information is no longer required, we will securely delete or dispose of it where appropriate.

9. Your Data Protection Rights

Depending on the circumstances, UK data-protection law gives you rights relating to your personal information.

These may include the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how information is used in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent

Some rights depend on the circumstances and the lawful basis we are relying upon.

Please contact Top Dog Groomers if you wish to exercise any of these rights.

10. Cookies & Our Website

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other technologies, such as those used for analytics or advertising, may require your consent.

Where required, website visitors will be given an appropriate choice before non-essential cookies or similar technologies are used.

11. Links to Social Media & Other Websites

Our website may contain links to social-media platforms or other third-party websites.

Those organisations have their own privacy policies and may collect information when you visit or interact with their services.

12. Complaints

If you have concerns about how Top Dog Groomers has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

13. Changes to This Privacy Notice

We may update this privacy notice when our services, systems or legal obligations change.

The latest version will be made available through our website.

Top Dog Groomers
Bishopstoke, near Eastleigh, Hampshire
Email/Telephone: topdoggroomers2021@gmail.com/ 07359833273

Last updated: August 2026