The information we collect and why

 

TOP DOG GROOMERS

Privacy & Data Protection Policy

Last updated: August 2026

Top Dog Groomers respects your privacy and is committed to protecting your personal information.

This privacy notice explains what information we may collect about you, why we need it, how we use and protect it, and your rights regarding your personal information.

1. Who We Are

Business: Top Dog Groomers
Location: Bishopstoke, near Eastleigh, Hampshire
Contact: [Topdoggroomers2021@gmail.com/ 07359833273]

Top Dog Groomers is responsible for the personal information we collect and use in connection with our services.

2. Information We May Collect

When you contact us, make an enquiry or book one of our services, we may collect information including:

• Your name

• Telephone number

• Email address

• Information you provide through our website or social-media pages

• Appointment and booking information

• Details about your dog, including name, breed, age, grooming requirements and relevant care information

• Records of previous appointments and services

• Messages and correspondence between you and Top Dog Groomers

• Photographs where appropriate

• Payment and transaction records

We only collect information that is reasonably necessary for operating our business and providing our services.

3. Why We Use Your Information

We may use your information to:

• Arrange and manage appointments

• Contact you regarding your booking

• Provide our grooming and related services

• Maintain appropriate customer and appointment records

• Respond to enquiries

• Process and maintain records of payments

• Deal with complaints or queries

• Meet our legal, accounting or regulatory obligations

• Protect our legitimate business interests

• Send marketing communications where we are legally permitted to do so

We will only process personal information where we have an appropriate lawful basis, such as performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where appropriate, or where you have given consent.

4. Photographs & Social Media

We regularly photograph dogs that visit Top Dog Groomers.

Photographs may be used, where appropriate permission has been obtained, for purposes including:

• Our website

• Facebook

• Instagram

• TikTok

• Google Business Profile

• Advertising and promotional materials

Customers can tell us if they do not want photographs of their dog used for promotional purposes.

Where we rely on consent, you can withdraw that consent for future use at any time by contacting us.

5. Marketing

We may occasionally tell customers about our services, availability, promotions or other relevant news where permitted by law.

Where consent is required for electronic marketing, you will be given a clear choice about whether you want to receive it.

You can ask us to stop sending marketing communications at any time.

6. Sharing Your Information

We do not sell your personal information.

We may use trusted third-party companies and services to help us operate our business, for example:

• Website and hosting providers

• Booking or appointment systems

• Payment providers

• Email or communication services

• Accounting or professional services

• Social-media platforms where applicable

We only share personal information where there is an appropriate reason for doing so.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

7. Keeping Your Information Secure

We take reasonable steps to protect customer information against loss, unauthorised access, alteration or disclosure.

Access to customer information is limited to people who have a legitimate business reason to access it.

8. How Long We Keep Your Information

We will not keep personal information for longer than we reasonably need it.

Different information may need to be retained for different periods depending on why it was collected and any legal, accounting, insurance or business requirements that apply.

When information is no longer required, we will securely delete or dispose of it where appropriate.

9. Your Data Protection Rights

Depending on the circumstances, UK data-protection law gives you rights relating to your personal information.

These may include the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how information is used in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent

Some rights depend on the circumstances and the lawful basis we are relying upon.

Please contact Top Dog Groomers if you wish to exercise any of these rights.

10. Cookies & Our Website

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other technologies, such as those used for analytics or advertising, may require your consent.

Where required, website visitors will be given an appropriate choice before non-essential cookies or similar technologies are used.

11. Links to Social Media & Other Websites

Our website may contain links to social-media platforms or other third-party websites.

Those organisations have their own privacy policies and may collect information when you visit or interact with their services.

12. Complaints

If you have concerns about how Top Dog Groomers has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

13. Changes to This Privacy Notice

We may update this privacy notice when our services, systems or legal obligations change.

The latest version will be made available through our website.

Top Dog Groomers
Bishopstoke, near Eastleigh, Hampshire
Email/Telephone: topdoggroomers2021@gmail.com/ 07359833273

Last updated: August 2026